PlumChoice: The Long Tail of Tech Support

Hilda Jones
5 months agoJuly 22, 2018
I have an account with HP Smart Friend....Was told by many reps that correct number for technical support is 18662115207   18664427039 or 18669390270 and other numbers. I have been trying to reach technical support since Friday evening July 20 2018..Stayed on line for more than an hour and still no one answered, Even gave case number 5017500391 e-mail address reps verified information. Need technical support to diagnose and fix my laptop asap or speak to someone before 3 more days.      Thank You    I have always had immediate assistance from technical support but this is ridiculous.  What am I suppose to do.  I am tired of holding on phone and transferred las though my computer problem is not relevant to HP Smartfriend.
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